In this particular case it is about me since I’m a “one man band”.
More than 30 years of experience, being active in various fields of tourism, hotel industry and gastronomy, gives me a rich perspective of what a tourist might need, look and feel. Therefor allow me the organization and the execution of your tour/accommodation/excursion/adventure around Croatia, Dalmatia or the Balkan. For you who are individuals and looking for a very personal approach in organizing and executing by the same person in order to be reliable that everything will go smoothly, rely on me.
For all of you who are agents, OTA’s, Tour operators or retailers and look for your valuable clients an personal touch, do not hesitate to contact me.
These Terms & Conditions of booking and purchase of travel arrangements and services, including accommodation, (furthermore Travel), constitute an integral part of the Agreement/Vouchers concluded between Excellent Travel, Obrov 42, 21215 Kaštel Lukšić, Croatia; OIB: 74524477435, ID code: 248./2018, registered in the artisan register of the Split-Dalmatia County, a permanent division in Kaštela, MBO: 97898783; (furthermore Excellent Travel) and the Client/contractor applying for the Travel, (furthermore Client). The Client, other than a physical person/traveler, may also be a travel organization/tour operator that is engaged in the organization of a Travel and in that case these Terms & Conditions shall be applied in accordance with that fact in the part and extent in which they are applicable.
Excellent Travel appoints Iviva Grgić as the Business Manager. Contact details, authorization, responsibilities and duty time are available at the link above or in Final Provisions chapter.
This document represents the entire agreement between the Client/contractor and Excellent Travel, who is the tour operator. Excellent Travel will be responsible to the Client for supplying the Travel as described at www.splitbalkanadventure.com or in the other promotional materials published by Excellent Travel, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of Excellent Travel. In such circumstances, Excellent Travel will do its best to supply comparable services, accommodations and itineraries, and there shall be no refund in this connection. Excellent Travel act only as an agent for the Client and upon the express condition that Excellent Travel shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this Travel). Without limiting the foregoing, Excellent Travel does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators, which are considered to be separate and independent entities, and Excellent Travel is only eligible if their choice is not made in accordance with the rules of business and best practices in the agency’s business. Excellent Travel is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, act of Government, acts of terrorism, criminal activity, social unrest, industrial unrest, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the Client/contractor. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to traffic, weather and other operational needs prevailing at the time, and is always made in the best interests of Client´s comfort. Any personal expenses incurred by a Client as a result of any delay, alteration or curtailment of any Travel, whether caused by mechanical defect, strikes or any other cause listed above, are the responsibility of the Client (we strongly recommend all clients take out Travel Insurance; see your licensed travel agent). Excellent Travel is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service if not stated different in service description. In the case of breakdown and other unforeseen circumstances, Excellent Travel reserves the right to substitute vehicles/vessels other than specified, to ensure the operation of a Travel. These vehicles/vessels will be modern vehicles/vessels but may not have some of the features described in product description.
In the event that the Client is not an individual traveler/person but other company/entity engaged in travel organization services, by virtue of which Excellent Travel is a contractual partner of that company in providing customer service for Travel, Excellent Travel shall be deemed to be an intermediary in the provision of services. Additionally, Excellent Travel does not have any direct liability with regard to the actions and parts of the Travel carried out by a third party (carrier, hotel, etc.) in relation to the Client/traveler, regardless of whether they are engaged by Excellent Travel or not. In the event that any damages to the Client/individual traveler have occurred during the service of the third-party listed herein, Excellent Travel shall promptly notify the above mentioned Client/travel organization, which is the initial travel organizer, of all necessary data, in order to ensure that any of its potential direct and/or regressive claims should directly target the third party/service provider. The provisions of this paragraph apply unless otherwise agreed with the Client (the travel organizer) and in the event that it is not contrary to the cogent provisions of the law.
These Terms & Conditions do not apply to Travels in a Combined Travel Plan, except in the part of the Passenger Protection in the event of an insolvency of the Excellent Travel. Combined Travel Plan involves at least two different types of travel services purchased for the same Travel or holiday package that do not represent a package arrangement (eg. separate hotel, airline tickets, transfers and other ancillary services). When providing services for Combined Travel Plan, Excellent Travel acts on behalf of and for the account of the service provider, or as a licensed sales agent of various service providers (airline companies, hotels, transfers, tourist agency reservation agencies and similar) and each of the service providers is solely responsible for the proper execution of their services in accordance with the contract. In the final travel documents, the traveler/Client will be informed about the contact of the service provider.
However, Excellent Travel will pay attention to the Client´s rights in accordance with good business practices in tourism; provide information on the reasons for non-compliance with the contracted service and offer possible alternatives. If a Client has caused a problem by negligence or inadvertent, Excellent Travel may charge a reasonable fee for assistance that will not be higher than the actual cost.
Excellent Travel does not respond to possible errors in the press, promotional materials or on the website or for any subsequent changes in the new releases of promotional materials and programs that may distract the Client/contractor before the conclusion of the Contract, therefore the relevant information is information contained in the Agreement/Voucher and not the one contained in promotional material.
Please note that if Client arrange for payment through an unaccredited agent, which is not our contractual partner, the unaccredited agent will not be considered as an agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any Client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel Travel at any time. These conditions should also be read in conjunction and with reference to general Terms & Conditions for Excellent Travel; obrt za turističke usluge; Kaštel Lukšić, Croatia.
By using www.splitbalkanadventure.com you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the Terms & Conditions, please do not access and/or use www.splitbalkanadventure.com website. Excellent Travel may change Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Excellent Travel. Your continued use of www.splitbalkanadventure.com website after changes are posted means you agree to be legally bound by these terms as updated and/or amended. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.splibalkanadventure.com content (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use. We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be linked, redirected and exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Excellent Travel does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the site at your own risk.
Excellent Travel accepts a method of payment, only bank transfer transactions. Client might be asked to pay the final amount divided on several bank accounts in order to provide the most valuable solution for the client as for the provider/Excellent Travel.
No refunds are available once a Travel has commenced, or in respect of any package, accommodation, meals or any other services utilized. Canceling a booking with Excellent Travel can result in cancellation fees being applied by Excellent Travel, as outlined below. When canceling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.
All payments will be effected in Euros, US Dollars or Croatian Kuna. The amount will be charged for is obtained through the conversion of the price in Euro into Croatian Kuna according to the current exchange rate of the Croatian National Bank at the date of conversion. As a result of the conversion there is a possibility of a slight difference from the original price stated on our web site or promotional materials.
Prices listed on www.splitbalkanadventure.com and other promotional materials, are per person, unless otherwise specified. Price quotations are subject to change without prior notice, until a booking has been confirmed. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Inclusions” on the product pages of www.splitbalkanadventure.com and other promotional materials.
The price includes those services listed under the „Price includes“ and may also include various fees, which are particularly emphasized on the Travel program. The price of the Travel does not include those services that are specially included in the Travel program and listed under „Price does not include“ with the notice that some of the optional services can be pre-arranged and will be recorded in the Travel Contract. Excellent Travel will inform the customer about the existence, price, and any changes in the fee collection regime. The published prices are the result of the Excellent Travel agreement with partners and do not have to match the prominent prices on the spot in the destination where the customer resides.
Excellent Travel has the right to increase the price of the Travel if the price increase is solely the direct consequence of the change of: a) the cost of transport of passengers arising from fuel costs or other energy sources, b) the amount of tax or fee for Travel services covered by a contract by authorities or entities not included in the execution of an Travel, including tourist taxes, landing fees or fees for embarkation or disembarkation at ports and airports or c) foreign exchange rates relevant to the Travel arrangement.
Excellent Travel has the right to unilaterally raise the price of the package to a value of 8% and must notify the customer within 20 days before the Travel. An increase in the price, regardless of its size, is only possible if Excellent Travel inform the Client/contractor in writing, in clear and understandable manner, with the explanation of this increase and calculation, but no later than 20 days before the beginning of the Travel.
Each Client has to check possession of the appropriate documents for the Travel especially (but without limitation) if he/her booked tours, packages or transfers including flight or visit of a country different from the country of departure. Client has to be in possession of a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
Clients are obliged to abide by monetary and customs regulations, as well as laws and other by-laws of the Republic of Croatia and other countries through which they are travelling and in which they reside. In case of the inability to continue the trip for violation of the regulations by the Client, all incurred costs are borne by the offenders themselves. Travel to some countries requires mandatory vaccinations against certain diseases and the Clients are required to have certificates and vaccination documents.
No compensation of any kind or responsibility can be taken due to circumstances beyond the control of Excellent Travel or the relevant Travel service providers. Excellent Travel will notify a change to Client´s Travel arrangements, when we or the relevant service providers cannot supply Travel arrangements in full or in part as agreed, or if Client suffer any loss or damage of any description. A circumstance beyond our or the relevant Travel service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather conditions or forecasts.
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your Travel. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note that such services cannot be guaranteed.
It is understood by Excellent Travel that the Terms & Conditions of travel are accepted by the Client when the required deposit has been paid and/or when he/she has contracted a Travel.
It is a condition of our Contract/Voucher with Client that Client and all members of Client´s party have suitable and sufficient travel insurance to cover the Travel as neither Excellent Travel nor our suppliers can be held responsible for any liability, expenses or losses that incur as a result of being inadequately insured. We strongly recommend that at the time of Travel booking, a comprehensive travel insurance policy is purchased.
Client is responsible for his/her and their party’s actions. If we or our suppliers reasonably evaluate that Client´s actions or those of their party, could cause danger, upset or annoyance to other customers, guests or staff, we or our suppliers may end your booked Travel arrangements immediately. In this event neither Elite Travel nor the relevant service provider(s) will be considered obligatory for compensation, give refunds nor pay any expenses that Client suffer as a consequence. Client is responsible for personal safety and for the safety of the accompanying persons, dependent on the Client. Please take time to understand and then conform to the health and safety rules stipulated by the immediate provider of the Travel service or the facility, or by the appropriate government authorities. The Client / Contractor agrees to protect its affiliates and / or its suppliers and any of their officers, directors, employees and agents from and against any claims, proceedings, claims, reimbursements, losses, damages, gluttons, penalties or other costs, or expenditures of any kind or nature, including but not limited to reasonable legal and accounting charges, undertaken or incurred by:
And to involve/enter/take over such legal cases and to compensate Excellent Travel for all the damages and expenses that may arise as a result of such a legal actions.
Excellent Travel is bound to take care of the performance of the Travel service as well as the choice of service providers, with the attention of good businessman and taking care of the rights and interests of Clients according to good practices in tourism. Excellent Travel is obliged to provide all contracted services for a particular Travel and to provide solutions to any failure to perform a service or part of the service. Excellent Travel will perform all of the above obligations from its Travel programs/arrangements completely and in the manner described, except in the case of force majeure or unpredictably changed circumstances. With all our attention, overbooking at the hotel/transport/restaurant may sometimes not be avoided on the destination/travel program and Excellent Travel will try to offer a replacement solution, depending on the circumstances. Excellent Travel will provide assistance to Clients with restricted mobility; provide adequate information on health services, local authorities and consular assistance, as well as establish remote communication for finding alternative Travel arrangements. Excellent Travel may, for assistance in situations where the Client has caused deliberate or negligent difficulty, charge a reasonable fee that will not be higher than the actual cost. The Client is entitled to a reduction of the cost/compensation if the travel services are not performed properly, in accordance with the rules of procedure described in Complaints chapter.
Client is responsible for providing precise arrival time and pick up location information (airport, flight number, cruise docking port, hotel address etc.) at least 72 hours before the Travel date to the contact e-mail or phone numbers stated in the booking voucher. Failure to do so can lead to loss of Travel service and Elite Travel, its affiliates or the relevant service provider will not be liable for any refunds or penalties.
Itineraries were correct at the time of publishing, but may be subject to change without prior notice. This could come about due to unpredictable circumstances; sea, road or weather conditions or any changes imposed by other tour operators and carriers included in the itinerary. Excellent Travel reserves the right to change the day or hour of departure due to changes in the flight schedules or occurrence of unforeseen circumstances, as well as the right to change the direction of travel if the conditions of travel change; such as flight time, weather conditions, social unrests or country security, without the payment of damages, and according to the applicable regulations in international traffic.
If Excellent Travel, except for the effects of the above circumstances, has been forced, prior to the Travel commencement, to substantially modify any of the main features of the Travel service or cannot meet the agreed special requirements of the Client/contractor, Client may, within the reasonable time proposed by Excellent Travel accept the proposed amendment or terminate the Travel contract without paying compensation for termination of contract. If a Client terminates a Travel contract in accordance with the above, Excellent Travel is obligated without unnecessary delay and within 14 days of termination of the contract, to return all payments to the Client.
If a Client amends the itinerary by starting or concluding the itinerary earlier or later or during an itinerary, then it becomes Client´s responsibility to arrange tour, flight or other connections as necessary.
Client shall not be entitled to compensation for arbitrary interruption of a journey already commenced. Eventual dissatisfaction with the service provided or other reasons for termination are the subject of a separate claim for compensation and reimbursement.
Itineraries were correct at the time of publishing, but may be subject to change without prior notice. This could come about due to unpredictable circumstances; sea, road or weather conditions or any changes imposed by other tour operators and carriers included in the itinerary. After departure of a cruise, on occasion and due to unforeseen circumstances or circumstances beyond our control, such as exceptionally bad weather, navigational restrictions or other operational difficulty, in the interests of Client´s safety or comfort, the skipper or captain may make required changes to the itinerary at his discretion. Cancelling a port or ports of call or making required changes in the itinerary as a consequence of the occasions stated above, does not entitle Client to any claim against Excellent Travel, or to any refund. If necessary, an itinerary may be changed or vessel substituted before or after commencement of the cruise. During the holiday, should the yacht/vessel sustain any breakdown in machinery or equipment disrupting the cruise itinerary for more than 24 hours, and if no alternative arrangement or substitute vessel is offered, Clients will be entitled to a proportional refund for those cruise days not completed.
Most changes to Travel arrangements are minor. Occasionally, Excellent Travel have to make a „significant change“. Significant changes include the following changes when made before departure; a change of vessel/yacht or accommodation to that of a lower official classification or standard for the whole or a major part of the cruise or Travel; a change of sailing or accommodation area for the whole or a major part of the cruise/Travel; a change of outward departure time or overall length of cruise/Travel of twelve or more hours, or a change of departure point to one which is more inconvenient for Client. If Excellent Travel have to make a significant change to or cancel Client´s cruise/Travel, we are obliged to advise Client at earliest convenience. If there is sufficient time for advice before departure, Excellent Travel will offer Client the choice of the following options:
Itineraries were correct at the time of publishing, but may be subject to change without prior notice. This could come about due to unpredictable circumstances; sea, road or weather conditions or any changes imposed by other tour operators and carriers included in the itinerary.
Government regulations prohibit smoking inside tourist coaches within Croatia. The Client is obliged to get informed and in this respect require information from staff, crew members or the employees of the immediate service provider. Please restrict smoking to the ample stops on route. To enable everyone the opportunity of enjoying window and front seats, Clients change seats daily during the course of the tour.
If Clients Travel includes arrival/departure transfer, Client is advised to contact Excellent Travel by email at: email@example.com or by other way of communication, and verify pick-up time and pick-up location at least 48 hours prior to the start of Travel.
If Client is not able to confirm pick-up location within the specified time frame, Client is advised to contact Excellent Travel on +385 91 603 50 20, prior to the Travel, or immediately upon arrival at the destination.
Client ought to confirm and obtain any visa requirements prior to border crossing. All visa requirements and personal ID possession are the sole responsibility of the Client.
Client’s passport details (name, family name, date of birth, nationality and passport number) may be required in advance; therefore Client is advised to send them with the booking reference number by email to: firstname.lastname@example.org or contact Excellent Travel at phone numbers listed above. Clients are obligated to arrive to the pick-up location or meeting point by themselves.
Itineraries were correct at the time of publishing, but may be subject to change without prior notice. This could come about due to unpredictable circumstances; sea, road or weather conditions or any changes imposed by other tour operators and carriers included in the itinerary. If a Client amends itinerary by starting or concluding the itinerary earlier or later or during an itinerary then it becomes Client´s responsibility to arrange tour, flight or other connections as necessary.
Excellent Travel reserves the right to change the day or hour of departure due to changes in the flight schedules or occurrence of unforeseen circumstances, as well as the right to change the direction of travel if the conditions of travel change; such as flight time, weather conditions, social unrests or country security and other unforeseen circumstances; without the payment of damages, and according to the applicable regulations in international traffic.
If Excellent Travel, except for the effects of the above circumstances, has been forced, prior to the Travel commencement, to substantially modify any of the main features of the Travel service or cannot meet the agreed special requirements of the Client, Client may, within the reasonable time proposed by Excellent Travel accept the proposed amendment or terminate the Travel contract without paying compensation for termination of contract. If a Client terminates a Travel contract in accordance with the above, Excellent Travel is obligated without unnecessary delay and within 14 days of termination of the contract, to return all payments to the Client.
Excellent Travel may terminate the travel contract prior to the start of the Travel arrangement and will fully refund all payments received for the Travel deal, without the obligation to compensate the Client if the number of persons registered for the Travel is less than the minimum number stated in the contract. Excellent Travel will inform the Client of the termination of the contract within the deadline stated on the web site, promotional material or within the Travel program.
Client shall not be entitled to compensation for arbitrary interruption of a journey already commenced. Eventual dissatisfaction with the service provided or other reasons for termination are the subject of a separate claim for compensation and reimbursement.
If some of the Travel programs and arrangements are subject to special conditions, Excellent Travel will list them when contracting and apply it.
Cancellation Policy for Multiday Tours is listed on www.elite.hr or in other promotional materials within program description, under the Prices chapter and differs for different Travel products.
Cancellation policy for Daily Excursions regulates the cancellation as follows:
In occasion of cancellation, Client has no right to reimbursement of the cost of issuing the visa or travel documents. In the event of a Client canceling or shortening Travel due to weather conditions, Excellent Travel will apply the above anticipated rate of compensation for this program, taking into account possible damage incurred to Excellent Travel by termination of the Travel and will not reimburse subsequent complaints. Client is obliged to confirm cancellation in writing, either by letter, fax or e-mail. If the Client does not confirm the verbatim notice in writing, it will be considered that he/she has not canceled the Travel. If a Client, at his own request, interrupts the current voyage, he/she is not entitled to reimbursement of costs incurred due to early return to the place of departure. If the damage caused by the arbitrary interruption of the trip occur, Excellent Travel reserves the right to charge it on presentation of proof of actual costs and at the maximum 100% of the price of the arrangement.
The Client has the right to terminate the Travel contract before the start of the Travel without paying any compensation for the termination of the contract, in the case of non-avoidable circumstances, which occurred at or near the destination and which have a significant effect on the fulfillment of Travel arrangements or which have a significant effect on the carriage of passengers at the destination.
We regret we are not in a position to offer you any assistance in the event of delay at outward or homeward point of departure. Any airline/carrier concerned may however provide refreshments or other delay compensations. We cannot accept liability for any delay which is due to any of the reasons, which includes the behavior of any passenger(s) who fails to check in or board on time, or responsible for violating security and other legally-based procedures. In addition, for these bookings, we will not be liable for any delay unless it has a significant effect on your Travel.
The safety standards and regulations are those of the host country, and not necessarily the same or equivalent standards of your country. Monitoring, enforcement and compliance with local regulations is carried out by the appropriate authorities in the country concerned. We urge you to take all reasonable protection precautions whilst on holiday.
We embrace all people, regardless of nationality, colors or physical conditions. One of our goals is to provide free access and expand travel opportunities for people with special needs in Croatia and abroad. We are exploring more Travel products to accommodate this special population; however, yet, not all the Travel products we currently offer include special accommodations or appropriate accessibility. Clients are responsible to verify with us before booking the Travel to ensure that special arrangement can be made, if it is required for their needs. Excellent Travel or local provider is not liable for any incidences or consequences incurred during travel or complaints or lawsuits during or after Travel due to Clients failure to inform us of their special needs. Clients are suggested to re-confirm with us, that special accommodation or facilities will be provided per their request.
If Client have a medical condition, or if pregnant and considering Travel, client must consult the doctor before the Travel, especially if medical condition requires daily routine care, urgent care, or pregnancy is rated high-risk. Client is responsible for disclosing any related information to us during the reservation/check-out process by adding special comments.
Client understand that Elite Travel or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required.
Client is liable for any risks, incidences or consequences incurred during Travel. We highly recommend that Client purchase medical insurance and travel insurance before the Travel.
Excellent Travel was established in 2018. with a mission of providing superior Travel service to all our Clients and business partners. As a full service destination management company we provide expert advice and personalized travel planning, design of tailor made programs, conference & meetings planning and incentive organization. The main goal of the company is to offer all the essentials of the perfect holiday: exceptional value for money, destination knowledge and attention to detail. We are committed to working towards developing, operating and marketing our business in a responsible and sustainable manner.
We recognize that it is important for the long term success of our operations to consider our environmental impact. It is essential that we do as much as we can, within our sphere of influence, to protect the nature resources for the future and promote resources local communities depend upon. We will continue to improve our waste management policy, incorporating the three principles: reducing, reusing and recycling, and we will strive to improve our environmental performance by expanding the range of current environmental initiatives and sustainable Travel programs. We encourage sustainable tourism within our country and beyond, so we hire local people throughout (managers, guides, drivers etc.) enabling local people to benefit from our Travel programs. Excellent Travel pay a lot of attention to responsible business conduct, in the way of environmental protection, corporate social responsibility and sustainable purchasing:
Excellent Travel is committed to biodiversity protection, prevention of sales of prohibited souvenirs and animal welfare. Within our Personal Travel Advice agenda we provide information to the Clients about recommended behavior and treatment of the animals and provide recommendations for local souvenirs purchase. Our tours include local wine producers, oil producers, cheese producers, local households and family run hotels etc. We encourage our guests to buy local food and to eat in local restaurants (helping the local people to build their business) Buy local, eat local and live like a local!
Visitor to this site must be an individual, 18 years of age or older. If you are under 18, you may use www.splitbalkanadventure.com only with involvement of a parent or legal guardian.
All travel companions parties agree to take the Travel together, on their own will and accord. Disparities financially, culturally, or personally are each party’s responsibility to resolve and must not affect the overall Travel in any fashion. If one party cancels their part of the Travel, all additional penalties or charges associated with the cancellation of the departing party’s Travel, must be paid by the departing party in full. This ensures the departing party leave the attending parties and their Travel in good standing. Travel companion orders are fully nonrefundable after the payments have been submitted by each travel companion party. Travel companion cannot change departure dates unless all parties consent to the departure date change. Airport transfers for travel companion orders follow the same standards as airport transfers provided on ordinary Travel programs. No additional accommodation alteration to a Travel may be made once the Travel has been confirmed. Additional bedding arrangements will come at additional fees if available and will be the responsibility of the each travel companion party. All parties herein agree to the policies and bindings of a travel companion booking and Terms & Conditions, and have agreed to the continuation of the Travel in each party’s good faith and understanding. Multiple pick up locations and times may not be available for all Travels. Travel companion parties must decide on one pick up location to meet at for the Travel (for Travels offering pick up location services) or one airport transfer service time (for Travels offering airport transfer services; one airport and one transfer per party). We suggest the selected pick up location to be equidistant from each travel companion or the selected airport transfer time to be the later of the two airport arrivals (early arrival travel companion should wait for the later arrival travel companion for one transfer).
Compensation will not be payable if we are found to cancel or in any way change your Travel due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airports or seaports, alteration or cancellation of scheduled services. Excellent Travel will not reimburse any Client who changes, or does not utilize any part of the Travel arrangements which they have booked and paid for with this company.
Any problems that occur whilst on Travel should be directed at the earliest opportunity to the local supplier, representative and Excellent Travel head office, so it can be rectified. Disputes can be also resolved through Online Dispute Resolution at (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)
Complaint for irregularities must be directed by the Client to the service provider (hotel, apartment or other accommodation provider, travel manager, travel organizer, representative or the immediate service provider) on the spot. In the event that the complaint can be resolved on the spot and the Client did not complain of irregularities on the spot, it is understood that the Client agrees with the service and thereby lost the right to apply later claims with the request price reduction or payment of damages. Excellent Travel will not consider the complaint if the Client has not provided a copy of the written complaint he has filed on the spot. If there is no improvement after the objection, the Client is required to ask for a written confirmation that the service is not provided or not provided in the manner agreed upon. The Client must enclose the certificate with the written complaint.
Complaints must be submitted in writing to Excellent Travel Obrov 42, Kaštel Lukšić, Croatia, no later than 30 days after returning from your Travel. Complaints may also be sent by e-mail to: email@example.com, Business Manager or Staff member involved in respective Travel arrangement.
If Client submits a written complaint after this deadline, Excellent Travel is not obligated to take such notice into account. Excellent Travel is obliged to make a written decision on the complaint within 14 days of the receipt of the complaint and may postpone the deadline for the decision, for the purpose of collection of information, for an additional 14 days. Within the period till decision is being taken, and a total of 14 or 28 days after the submission of the objection, Client irrevocably waives the mediation of any other person or other institution, as well as providing information to the media. Likewise, during this time the Client waives the right to sue. The highest amount of compensation per complaint may reach the amount of the subject part of the service, and may not include the services already used, nor the total amount of the arrangement. Client and Excellent Travel will pursue disputes by mutual agreement, otherwise the jurisdiction of the Court in Split will be agreed upon. Relevant law will be Croatian law. According to the Law on Provision of Tourism Services, the Client may submit a proposal for solving a dispute before the notified body for alternative dispute resolution in accordance with the law governing alternative dispute resolution.
This website/promotional material has been designed for use within the Republic of Croatia. By accessing this website and/or by contracting any Travel arrangement with Excellent Travel, Clients agree that the courts in Croatia will resolve any dispute that may arise between Client and Excellent Travel and that Croatian material law will be applied, excluding the provisions of international private law and the provisions referral to the law of the other countries.
Surveillance of the agency’s operations is carried out by the Tourism Inspectorate of the Ministry of Tourism of the Republic of Croatia.
To the maximum extent permitted by law, we disclaim all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.
These Terms & Conditions of Travel exclude all current travel conditions and directions; are issued on May 15, 2018., in accordance to EU Directive 2015/2302 of the European Parliament and of the European Council of 25 November 2015 on package travel and related arrangements, which is in effect since 1 July 2018, i.e. the 2018 Tourism Services Act of Republic of Croatia.
The Client agrees to try to resolve possible disputes in accordance with this Terms & Conditions. If this is not possible, in the case of a dispute the Court of Split is competent and Croatian Law applies. Competent authority whose official supervision is subject to the activities of tourist agencies in the performance and provision of tourism services: Ministry of Tourism – Independent Department of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb.
Excellent Travel obrt za turističke usluge., Kaštel Lukšić 21215, Obrov 42, OIB 74524477435, ID code: 24./2018, registered in the artisan register of the Split-Dalmatia County – a permanent division in Kaštela, MBO: 97898783
Excellent Travel appoints Katarina Ivica Grgić, including the supplier’s services and their performance. He represents the Company and the organizational unit.
tel: +385 91 603 50 20
Operational hours: Monday to Friday 08:00 – 16:00
EU Directive 2015/2302 of the European Parliament and Council of 25 November 2015 is available on the website: http://eur-lex.europa.eu/legal-content/HR/TXT/PDF/?uri=CELEX:32015L2302&from=HR and the Law on Provision of Tourism Services of Republic of Croatia from January 1, 2018, on the website: https://www.zakon.hr/z/343/Zakon-o-pru%C5%BEanju-usluga-u-turizmu